Remote assistance
If you have a support contract with us, we already have access. Simply tell us your user name, the computer name or the IP address.
Support
Use our support channels: the tried and tested telephone, email — or the Telegram chat for customers under a support contract.
Quick support
Not a contract customer yet, or do we need one-off access? Then start the appropriate tool below — it runs without installation and only for as long as you keep it open.
Contact
Technical: support@global-desk.com
Office: office@global-desk.com
Phone: +43 720 3030 31
Start a remote session
Download the program and run it.
Please call us while you do, so that we can accept the connection.
ConnectWise preferred
Our standard route for remote assistance. Fast, stable and without installation.
TeamViewer QS
The fallback if ConnectWise cannot get through in your environment — for instance because of a restrictive firewall.
Emergencies
If you have a support contract, please use the contact numbers given to you by your support staff outside office hours, or — where it has been set up — the Telegram emergency chat. On working days you can reach us as usual on the main landline number.
Innsbruck office
Arzlerstraße 132
6020 Innsbruck
Phone: +43 512 250 520-20
Mon–Fri 9.00–12.00 and 13.00–17.00
Kitzbühel office
Kirchberger Straße 84
6370 Kitzbühel
Phone: +43 720 3030 31-11
Mon–Fri 9.00–12.00 and 13.00–17.00